apk98 Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to the apk98 Privacy Policy. This document explains how apk98 ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players who register and use our services at apk98.pro — including the casino, live casino, sports betting on cricket and PSL, and all other platform features.

When you create an apk98 account, make a deposit in PKR, place a bet, or simply browse the site, you share certain information with us. This policy sets out exactly what that information is, what we do with it, and your rights in relation to it. We encourage you to read it in full — it is written in plain English to make it as clear as possible for our players in Pakistan.

By registering an account or continuing to use apk98, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not register or should contact us to request account closure.

2. Data We Collect

We collect personal information in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party verification partners. Here is a breakdown of what we collect:

Information You Give Us Directly

• Registration details: your full name, date of birth, username, email address, and phone number
• Identity documents: a copy of your CNIC or other government-issued ID when identity verification is required
• Payment information: mobile wallet numbers (JazzCash, Easypaisa), Raast IDs, bank account details, or card details used for deposits and withdrawals in PKR
• Communications: messages you send to our support team via live chat or email, including the content of your queries and our responses
• Responsible Gaming preferences: deposit limits, session reminders, or self-exclusion settings you configure in your account

Information Collected Automatically

• Device and browser data: your IP address, browser type and version, operating system, screen resolution, and device identifiers
• Usage data: pages you visit on apk98.pro, games you play, bets you place, session duration, and navigation patterns
• Cookies and similar technologies: session tokens, preference cookies, and analytics identifiers — see the Cookies section for full details
• Transaction logs: a complete record of all deposits, withdrawals, bets placed, and game rounds for your account

Information From Third Parties

• Identity verification providers: results of document checks and fraud screening performed by our KYC (Know Your Customer) partner
• Payment processors: confirmation and status updates for transactions processed via JazzCash, Easypaisa, Raast, and banking partners
• Fraud prevention services: risk signals and device fingerprinting data used to protect players and the platform from fraudulent activity

Data Category	Examples	Source
Identity	Name, date of birth, CNIC reference	You, KYC partner
Contact	Email, phone number	You
Financial	JazzCash/Easypaisa number, bank details, PKR transaction history	You, payment processors
Technical	IP address, device type, browser	Automatically collected
Behavioural	Games played, bets placed, session times	Automatically collected
Communications	Support chat logs, email queries	You

3. How We Use Your Data

We only use your personal data for specific, legitimate purposes directly related to operating your apk98 account and improving the platform experience. These purposes include:

• Account management: creating and maintaining your account, verifying your identity, and processing your login sessions securely
• Payment processing: handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and cards; keeping accurate transaction records
• Fraud prevention and security: identifying suspicious activity, preventing unauthorised access, and protecting both you and the platform from fraud
• Customer support: responding to your queries, resolving account issues, and maintaining a record of past support interactions for context
• Promotions and bonuses: checking your eligibility for welcome bonuses, reload offers, PSL cricket promotions, and VIP rewards; sending you relevant offers if you have opted in to marketing communications
• Responsible Gaming: monitoring your gaming activity to support the deposit limits, session reminders, and self-exclusion preferences you have set; identifying patterns that may indicate a player needs support
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use the casino, sportsbook, and game lobby so we can improve the experience
• Legal and compliance: meeting our obligations around record-keeping, age verification, and anti-money laundering requirements

4. Who We Share Your Data With

apk98 does not sell your personal data. We share it only with the following categories of trusted service partners, strictly as required to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the payment details necessary to process your deposits and withdrawals in PKR. These providers handle data under their own privacy and security policies.
• Identity verification (KYC) providers: when you submit documents for account verification, these are processed by our KYC partner. Document images and verification results are shared only to complete the verification process.
• Fraud prevention and security services: device data and behavioural signals may be shared with fraud-screening tools to protect your account and the platform.
• Technology and hosting providers: the infrastructure that runs apk98 is operated by cloud and server providers who may process data as part of hosting and delivering the platform. All such providers are under contractual obligations to handle data securely and only as instructed by us.
• Legal authorities: in cases where we are required by law, or where there is a legitimate legal request, we may disclose data to relevant authorities. We will notify you of such disclosures where we are legally permitted to do so.

5. Payment Data and PKR Transactions

Given that all apk98 transactions are in PKR and processed through Pakistan-based payment channels, we want to be especially clear about how financial data is handled.

We do not store raw payment card numbers on apk98 servers. Card transactions are tokenised by our payment processor — meaning only an anonymised token is stored on our side, not the actual card number or CVV. Your JazzCash and Easypaisa wallet numbers are stored securely and associated with your account solely to facilitate deposits and withdrawals to the correct wallet.

All deposit and withdrawal transactions are logged permanently as part of your account record. This is a standard requirement for financial record-keeping. Transaction logs include the amount in PKR, the payment method used, the date and time, and the transaction status. These records may be reviewed by our compliance team in the event of a dispute or a fraud investigation.

If you close your apk98 account, your transaction history will be retained for a minimum period as required by our financial record-keeping obligations, even after the account is deactivated. See the Data Retention section for more details.

6. Cookies and Tracking Technologies

apk98 uses cookies — small text files stored in your browser — and similar technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies: required for the platform to function. These include your login session token, security tokens, and cookies that remember your language and currency preferences. Without these, the platform cannot work correctly.
• Analytics cookies: we use privacy-respecting analytics to understand how players navigate apk98 — which pages are most visited, where players drop off, and how long sessions typically last. This data is aggregated and anonymised and is used to improve the platform.
• Preference cookies: these remember choices you have made on the platform, such as your game lobby display preferences or whether you have dismissed a particular notification.
• Security cookies: short-lived cookies used to detect and prevent fraudulent activity, bot traffic, and session hijacking.

You can manage or delete cookies at any time through your browser settings. Most modern browsers — including Chrome, Firefox, and Safari on both Android and iOS — have cookie management options under Settings > Privacy. Please note that disabling essential cookies will affect your ability to stay logged in and use core platform features.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure, depending on the type of data:

• Account and identity data: retained for the duration of your account plus up to 5 years after closure, to support compliance, dispute resolution, and fraud prevention
• Transaction records: retained for a minimum of 5 years from the date of each transaction, as standard financial record-keeping practice
• Support communications: retained for up to 3 years to support future queries and provide context if a historical issue reoccurs
• Analytics and usage data: aggregated, anonymised data may be retained indefinitely as it cannot be linked back to any individual player
• Marketing preferences: retained until you opt out or request deletion, whichever comes first

When data is no longer needed for its stated purpose and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you.

8. Security Measures

Keeping your data secure is a priority at apk98. We apply the following technical and organisational measures to protect your personal information:

• All data transmitted between your browser and apk98.pro is encrypted using TLS (Transport Layer Security)
• Passwords are stored using one-way cryptographic hashing — we cannot see your actual password, only a hash of it
• Access to personal data within the apk98 team is restricted to staff who need it to perform their specific role — a principle known as least-privilege access
• Payment card data is tokenised by our payment processor and never stored in raw form on apk98 infrastructure
• Regular security assessments and vulnerability testing are conducted on platform systems
• Two-factor authentication (2FA) is available for player accounts and recommended for all users

9. Your Rights

As an apk98 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected] with your registered username and a clear description of your request.

Most data requests are handled within 7 working days. Complex requests may take longer, in which case we will keep you informed of the progress.

10. Minors and Under-18 Protection

apk98 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all users are required to confirm they are 18 or older, and identity verification may be requested to confirm this.

If we discover that a person under 18 has registered an account, we will immediately suspend that account, void any activity associated with it, and securely delete the personal data of the minor in line with our data retention obligations. Any deposits made will be returned via the original payment method.

Parents and guardians who believe a minor may have accessed apk98 should contact our support team immediately so we can take prompt action.

11. Changes to This Privacy Policy

apk98 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we communicate our practices. When we make material changes, we will notify registered players via email or an in-account notification before the changes take effect.

The most current version of this policy is always available at /privacy-policy. The "Last Updated" date at the top of the page will reflect when changes were last made. Continued use of apk98 after an updated policy takes effect constitutes your acceptance of the revised terms.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how apk98 handles your personal data, please reach out to us:

• Live Chat: available 24/7 inside your account dashboard — the fastest way to reach us
• Email: [email protected] — please include your registered username and a clear description of your query
• FAQ: visit our FAQ page for quick answers to common questions about accounts, payments, and privacy

We take privacy queries seriously and aim to respond to all written requests within 3 working days. For urgent account security issues, live chat is the recommended channel as it connects you to a support agent in real time.